Help - Getting Started with FasTrac
 
Welcome to the FasTrac On-Line Learning Portal. Getting started is very simple.

Please print these instructions to aid your initial log in.

User Account Information
You should have already received your FasTrac user account. This account consists of your pre-assigned FasTrac UserID and your account password.

If you do not have a FasTrac Account, you need to contact your local training administrator. If they can't help you, please contact the FasTrac Support Desk at 1-888-469-8737 between 8:30AM-6:00PM EST, M-F for assistance.

Login Procedure
To login to the FasTrac Learning Portal:

  1. Navigate to the login page.
  2. Enter your FasTrac UserID exactly as it was provided to you in the input box on the left-hand navigation menu labeled "UserID:". (The system is case sensitive.)
  3. Enter your FasTrac password in the input box on the left-hand navigation menu labeled "Password:". (The system is case sensitive.)
  4. Click on the "Log In" button.
You are now logged in. You should see your FasTrac UserID displayed in the upper right-hand side of the screen displayed next to today's date. This indicates a successful log in. If you do not see your FasTrac UserID, you are not logged in.

If you are having trouble logging in, see the "System Requirements and Configuration" section under the FasTrac Help section.

Can I change my FasTrac UserID or Password?
You are NOT able to change your FasTrac UserID or Password. However, you can change your User Profile. To view your current User Profile, simply click on your FasTrac UserID after you have logged in. You will be presented with a page that allows you to change or update your FasTrac User Profile.

It is NOT mandatory to change your User Profile. It is a feature that allows you to slightly customize the FasTrac site.

How do I take a course?
To add a course to your Current Training Plan, follow the instructions below:

  1. Go to the Course Catalog by clicking on the Catalog button in the primary navigation menu.
  2. Navigate through the curricula to find the course you wish to take. Alternatively, you can search for key words within the course title or course description by entering them in the Search box and clicking the Search button.
  3. Click the "Register" button to add the course to your Learning Plan. If successful, an expanded information box will open beneath the catalog entry for the course that you just enrolled in. You can click on the "Finish" button at this point to move to the Activity Details page or you can continue registering for additional courses.
  4. Once you click on the Finish button, you will be automatically redirected to the Activity Details page for the catalog item that you just enrolled in. To launch this course, simply click on the green launch arrow.
  5. For future access: When you log back into the system, you will initially see your Current Training displayed immediately after you login to FasTrac. You will see a list of those courses which you're currently enrolled in. To take this class (or any other class in your Current Training), simply click on the green Launch arrow next to the course that you wish to take.

How do I navigate through the Course Catalog?
Click on the Catalog link in the main navigation menu. This will present the primary Course Catalog interface for FasTrac. You can navigate through the catalog by two different primary methods. First, you can drill down through the list of available curricula until you find the course that you're looking for. Alternatively, you can use the Search feature to find the course that you're looking for using any variety of key words within the course title or description.

Course Catalog Search Tool
The Course Catalog Search Tool is located on the Course Catalog page. It enables you to locate and access courses and/or topics by searching for key words. To find courses using the search tool:

  1. Enter a key word or words in the Search field.
  2. Click Search.
A list of all matching results will be presented to you.

Current Training
The "Current Training" page lists the courses you have selected to take - but have not yet completed. It is from this page that the courses are launched. It is the quickest way to get to the courses you have previously started or are planning to take.

Transcripts
The "Transcripts" page lists all courses that you have successfully completed. You can launch your completed courses from this page. This page also allows you to print your Course Completion Certificates.

Need Help?
If you have any questions or issues regarding FasTrac, feel free to contact the FasTrac Support Desk via phone Monday-Friday, 8:30-6:00 EST or via email at any time using the contact information presented below.
 
  Email:   support@wbtrain.com  (NOTE: Always include your FasTrac User ID)
  Toll-Free Phone:   1-888-469-8737  (NOTE: 8:30-6:00 EST; Identify yourself by your FasTrac User ID)